Frequently Asked Questions

Everything you need to know about our fresh pantry essentials.

How do you ensure the freshness of your food products?

We partner directly with local farmers and artisans to ensure minimal time between harvest and delivery. All perishable items are shipped in temperature-controlled packaging to maintain peak freshness during transit.

What is your shipping policy for refrigerated items?

Refrigerated goods are shipped via expedited courier services. We use eco-friendly insulation and non-toxic gel packs to keep your products at the required temperature for up to 48 hours.

Do you offer organic or gluten-free options?

Yes, HOMIE offers a wide selection of organic, non-GMO, and gluten-free products. You can easily filter our collection by dietary preference or look for the certified badges on individual product pages.

What should I do if my order arrives damaged?

If your items arrive damaged or if there are quality concerns, please contact our support team within 24 hours of delivery. We will provide a full refund or a replacement immediately.

Can I track my delivery in real-time?

Absolutely. Once your order is dispatched, you will receive a tracking link via email and SMS that allows you to monitor your delivery's progress right to your doorstep.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.