Returns & Exchanges

At HOMIE, we take pride in the freshness and quality of our artisanal food products. If your order arrives damaged or does not meet our high standards, we are committed to making it right within 14 days of delivery.

1

Contact Support

Email our customer care team at [email protected] with your order number and clear photos of the items you wish to return.

2

Review Process

Our quality assurance team will review your request within 24 hours to verify the condition of the goods and eligibility for a refund.

3

Disposal or Return

Due to the perishable nature of food, we may ask you to safely dispose of the item or return unopened pantry goods using a prepaid label provided by us.

4

Receive Refund

Once approved, a full refund or store credit will be processed to your original payment method within 3 to 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing